Sleep RepublicvsKoala

The Sleep Republic mattress is considered medium to firm on the firmness scale, catering primarily to stomach and back sleepers who often require more support to maintain healthy spinal alignment. However, some side sleepers might find this mattress too firm, as they generally need a softer surface to cushion the shoulder and hip areas. As always, firmness can be subjective, and personal comfort depends on factors such as individual body weight, sleep position, and personal preference.

Please Be Aware! Yes, there is a limit to the number of mattresses you can return under the 100-night trial. The policy restricts returns to one item per order, per household. If you're considering purchasing more than one mattress, it's recommended that you first buy one, try it out, and if you're satisfied with the product, then proceed to place an additional order. This approach helps ensure that you are completely happy with your purchase before making a larger investment.

It's a hassle to return your Sleep Republic mattress, unlike other brands. You can do it within the 100-night trial period, you need to wait for at least 14 days from the purchase date. If you still aren't satisfied between the 15th and 100th day, you can contact Sleep Republic via email at info@sleeprepublic.com.au, stating your intent to return. Remember to include a photo verifying the mattress's condition.

The smell you're noticing from your new Koala mattress is likely due to off-gassing, a common occurrence with new products made from certain materials, including polyurethane foam. Off-gassing refers to the release of volatile organic compounds (VOCs) into the air, and it can result in a unique, often chemical-like smell. This process is generally harmless, and the odor usually disappears on its own within a few hours to a couple of weeks after unboxing. To help speed up the process, you can air out the mattress or place it in a well-ventilated area. However, if the smell persists or causes discomfort, it's recommended to reach out to the manufacturer for assistance.

Yes, you can wash your Koala mattress cover. It is designed with a removable feature that allows you to unzip it from the mattress. For cleaning, you can place the cover in your washing machine on a cold cycle. After washing, it's best to let it air dry. If you notice any light stains, you can spot clean those using a mild detergent and a soft cloth. Remember, for stubborn stains or extensive cleaning, it might be best to consult with the manufacturer or a professional cleaning service to avoid potential damage.

The Koala mattress is designed with a unique feature: it has two flippable layers within the mattress that allow you to adjust the firmness to your liking. These layers are found under the breathable TENCEL® Lyocell Cover, which encases the flippable comfort layer. To adjust the firmness, you simply unzip the mattress cover and flip the double-sided Kloudcell® mattress topper. This feature allows you to customize the feel of your mattress without having to flip the entire mattress, which is not designed to be flipped as the support base layer is not meant for sleeping directly on. Despite this ability to customize firmness, it's still recommended to rotate the mattress head-to-foot regularly to ensure even wear and longevity.