KoalavsNoa Luxe

The smell you're noticing from your new Koala mattress is likely due to off-gassing, a common occurrence with new products made from certain materials, including polyurethane foam. Off-gassing refers to the release of volatile organic compounds (VOCs) into the air, and it can result in a unique, often chemical-like smell. This process is generally harmless, and the odor usually disappears on its own within a few hours to a couple of weeks after unboxing. To help speed up the process, you can air out the mattress or place it in a well-ventilated area. However, if the smell persists or causes discomfort, it's recommended to reach out to the manufacturer for assistance.

Yes, you can wash your Koala mattress cover. It is designed with a removable feature that allows you to unzip it from the mattress. For cleaning, you can place the cover in your washing machine on a cold cycle. After washing, it's best to let it air dry. If you notice any light stains, you can spot clean those using a mild detergent and a soft cloth. Remember, for stubborn stains or extensive cleaning, it might be best to consult with the manufacturer or a professional cleaning service to avoid potential damage.

The Koala mattress is designed with a unique feature: it has two flippable layers within the mattress that allow you to adjust the firmness to your liking. These layers are found under the breathable TENCEL® Lyocell Cover, which encases the flippable comfort layer. To adjust the firmness, you simply unzip the mattress cover and flip the double-sided Kloudcell® mattress topper. This feature allows you to customize the feel of your mattress without having to flip the entire mattress, which is not designed to be flipped as the support base layer is not meant for sleeping directly on. Despite this ability to customize firmness, it's still recommended to rotate the mattress head-to-foot regularly to ensure even wear and longevity.

The Noa Luxe mattress is 31 cm (or about 12.2 inches) thick. This thickness is quite generous and includes multiple layers of various materials designed for comfort and support, such as high-density memory foam, pocket springs, and natural latex. Please note that this height can add a substantial amount of bulk to your bed frame, so ensure your bedding and sheets are deep enough to fit.

Yes, you can use an electric blanket on a Noa mattress, but it's recommended to use one with a shutoff mechanism. This automatic feature can help prevent the blanket from overheating or potentially causing a fire, thereby ensuring your safety while using it. Despite this, always make sure to follow the manufacturer's instructions for both the electric blanket and the mattress to ensure proper care and maintain their longevity.

Cleaning the Noa mattress cover requires a spot cleaning approach as the cover is non-removable. In case of spills or stains, immediately absorb as much of the substance as possible using a clean cloth or sponge. Follow up by gently dabbing the area with a damp cloth and a mild detergent. After the stain is removed, rinse the area with another clean, damp cloth to get rid of soap residue. Ensure the cleaned area dries fully before covering with sheets or mattress protectors. A mattress protector is recommended for ongoing use as it can be easily removed and washed, helping to keep your mattress clean and prolong its lifespan.